The World Health Organisation has announced Coronavirus (COVID-19) is a pandemic. At Complete Urology Care we are taking measures to help “Stop the spread”, while ensuring your urology care needs continue to be met.


It is important that you do not attend the Complete Urology Care offices if you have symptoms of coronavirus. Symptoms include:

  • fever
  • cough
  • sore throat
  • fatigue
  • shortness of breath

Please contact our office before your appointment if you are experiencing any of these symptoms.

Stop the Spread

The Australian Government Department of Health have advised the following measures to slow the spread of the virus:

  • practise good hygiene 
  • practise social distancing
  • limit public gatherings

Wherever possible we are reducing the number of patients attending our consulting suite by offering telemedicine reviews. Occasionally we will need to see you in person. In line with social distancing guidelines, we allow only patients to attend the Complete Urology Care Suite except in special circumstances. These include:

  • Patients with carers
  • Children under 16 years old

One additional person is permitted to accompany these patients.

If you do need to attend your appointment in person, we ask that you follow social distancing advice. This includes wherever possible:

  • Maintaining 1.5m distance from other people
  • Avoid physical greetings such as handshakes
  • Use contactless payment instead of cash


Telehealth means connecting you with your urologist or urology nurse from home using telecommunications technology. We are trialling several platforms to determine the most reliable and user-friendly software for our patients. In most cases you will not need to register or sign up to any teleconferencing sites and no downloads are necessary. All you need is a smartphone with a Wi-Fi or mobile data connection. Our admin staff will advise you how to get connected for your appointment.

Emergency, Urgent and Elective Surgery

If you have a urological emergency, we advise you to attend your nearest hospital emergency department. Our urologists can be contacted by emergency department staff to plan and facilitate your care.

The Australian Department of Health announced the temporary suspension of elective surgery in public hospitals from late March 2020. In private hospitals, non-urgent elective surgery was suspended from 1 April 2020. To comply with these guidelines, we are deferring urological surgery that is non-urgent, while continuing to provide surgery for patients requiring urgent urological procedures. This is decided on a case-by-case basis. If your surgery is non-urgent, it will be deferred until elective operating restrictions are lifted. We will work with you to provide your surgery at an appropriate time.

For further information, please contact us.