At Complete Urology Care we are taking measures to help “Stop the spread” of COVID-19, while ensuring your urological care remains at the highest standard.
It is important that you do not attend the Complete Urology Care offices if you have symptoms of coronavirus. Symptoms include:
chills or sweats
shortness of breath
loss of sense of smell
Please contact our office before your appointment if you are experiencing any of these symptoms.
Stop the Spread
The Australian Government Department of Health have advised the following measures to slow the spread of the virus:
practise good hygiene (regular hand washing, cough or sneeze your into elbow)
practise social distancing – stay 1.5metres away from other people
limit public gatherings
stay home and get tested if you have symptoms
wear a mask whenever social distancing is not possible
Wherever possible we are reducing the number of patients attending our consulting suite by offering telehealth appointments. Occasionally we will need to see you in person. In line with government guidelines, we allow only patients to attend the Complete Urology Care Suite except in special circumstances. These include:
Patients with carers
Children under 16 years old
One additional person is permitted to accompany these patients.
If you do need to attend your appointment in person, we ask that you:
Please wear a face mask (not required for children or if you have an exemption)
Maintain 1.5m distance from other people
Avoid physical greetings such as handshakes
Use contactless payment instead of cash
Telehealth means connecting you with your urologist or urology nurse from home using telecommunications technology. We are trialling several platforms to determine the most reliable and user-friendly software for our patients. In most cases you will not need to register or sign up to any teleconferencing sites and no downloads are necessary. All you need is a smartphone with a Wi-Fi or mobile data connection. Our admin staff will advise you how to get connected for your appointment.
Emergency, Urgent and Elective Surgery
Elective surgery was limited during 2020 at the height of the Victorian outbreak. All elective surgery has now resumed in Victoria, both in public and private hospital systems.
If you have a urological emergency, we advise you to attend your nearest hospital emergency department. Our urologists can be contacted by emergency department staff to plan and facilitate your care.
For further information, please contact us.